Frequently Asked Questions
- What is the status of my order?
We will email you as your order has been shipped, or if there are updates on the status of your order. COVID-19 potential delivery delay: our couriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.
- My discount code is not working, what do I do?
We are sorry you are having trouble checking out. Pease note if your discount code is expired. You can apply your discount code when you check out and make payment. If this problem persists please feel free to contact us.
- Where is Miss Liberty Online based?
Our office is located on Rivonia Road, Sandton.
- Where are your products shipped from?
We ship from our warehouse which is based in Centurion, South Africa.
- Can you process international credit cards?
Yes we can! We have the facilities to process any Visa or Mastercard. If you have any more queries on international payments please feel free to contact us.
- How can I pay for my order?
Miss Liberty currently accepts Visa, MasterCard, SID (instant EFT).
- How long will it take me to get my order?
Your order is expected to take 2-3 working days to arrive. Please note that we use a third party courier company. Orders placed on Friday, Saturday or Sunday will be dispatched on Monday. In the unfortunate event that your order is delayed, please allow up to 5 business days for your order to be delivered via our standard shipping method ("standard" at checkout).
- Can I cancel or change my order?
Please email us or give us a call to arrange cancellation or any changes to your order as soon as possible.
- Can I exchange my order?
Yes! Orders can be exchanged, so long as the tags are still attached and the clothing is in the same state as how it was delivered to you.
- How do I return my order?
Returns are accepted for all items within 30 days of purchase. Please email or contact us to initiate this process.
- What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team via email or telephone.